Privacy Policy
Your privacy matters. This policy explains what we collect, how we use it, and the rights you have.
Last updated:July 29, 2026
Engineering draft — attorney review required before go-live. This page structures required disclosures for Paragon Service Pros Heating and Air Conditioning. It is not a certified legal opinion.
Paragon Service Pros Heating and Air Conditioning ("Paragon Service Pros," "we," "us," or "our") operates this website (paragonservicepros.com) and provides heating, cooling, and indoor air quality services in the Greater Phoenix area. Our primary business address is 22275 S Scotland Ct, Ste 106, Queen Creek, AZ 85142, United States , with an additional office at 2121 S Mill Ave, Ste 222, Tempe, AZ 85282 . We respect your privacy. This Privacy Policy describes the information we collect, how we use and share it, and the choices and rights you have. By using this website, contacting us, or requesting service, you agree to the practices described here.
1. Information We Collect
We collect the following categories of information:
- Identifiers & contact data you provide — name, phone number, email, service/billing address, and details about your HVAC system or request — when you call, submit a form, request an estimate, schedule service, apply for a job, or use interactive tools on this site.
- Transaction & service records — appointments, work performed, equipment installed, warranties, and payment status. We do not store full payment card numbers on this website (see Payment Security).
- Technical & usage data collected automatically — IP address, device and browser type, pages viewed, referring page, and similar analytics data, via cookies and similar technologies (see Sections 5–6).
- Communications — messages, call recordings or notes, and SMS/text content when you contact us or consent to texts (see Section 4).
Sources: directly from you; automatically from your device as you use the site; and from service providers who help us operate (scheduling/CRM such as Housecall Pro, hosting, analytics via Google Tag Manager / Google Analytics 4 when provisioned, advertising tags loaded through our GTM container when provisioned, reCAPTCHA spam protection, financing partners such as GoodLeap, and review platforms).
2. How We Use Your Information
- To schedule, provide, service, and follow up on heating and cooling work
- To prepare estimates, invoices, warranties, and maintenance reminders
- To respond to questions, service requests, reviews, and job applications
- To send appointment, transactional, and (with consent) marketing messages
- To operate, secure, and improve our website and communications
- To measure site performance and marketing effectiveness (subject to your choices)
- To comply with legal obligations and enforce our Terms
3. How We Share Information
We share information only with trusted service providers who perform functions on our behalf (for example, scheduling/CRM, hosting, analytics, advertising tags, payment/financing processors, spam protection, and review requests), and only as needed to provide those services. We may also disclose information to comply with law, respond to legal process, protect our rights and safety, or in connection with a business transfer. We do not sell your personal information for money. Some advertising and analytics technologies may constitute “sharing” or “sale” under the California Consumer Privacy Act as amended by the CPRA — see Your Privacy Choices for how to opt out.
4. SMS / Text Messaging Consent (A2P & TCPA)
By providing your mobile number and opting in (for example, checking the separate SMS consent box on a form), you agree that Paragon Service Pros and its service providers may send you recurring service-related and, where you opt in, promotional text messages — including via an automatic telephone dialing system — at the number provided. Consent is not a condition of purchase. Message and data rates may apply; message frequency varies.
- Reply STOP to any message to opt out; reply HELP for help.
- For support, call 480-612-0056 or email [email protected].
- Mobile information is never shared or sold to third parties or affiliates for their marketing purposes. SMS opt-in data is not shared with anyone for marketing.
5. Cookies, Tracking & Global Privacy Control (GPC)
We use cookies and similar technologies for security, core site behavior, traffic measurement, and (where applicable) advertising. This site implements Google Consent Mode v2 (Advanced): measurement tags may load, while storage and advertising signals are gated by consent state. Defaults are denied for visitors in the European Economic Area, United Kingdom, and Switzerland, and granted elsewhere under a U.S. notice-and-opt-out model. A lightweight banner lets you Accept or Decline analytics/advertising storage; your choice is stored and re-applied on return visits. We honor recognized opt-out preference signals such as Global Privacy Control (GPC) as a request to deny ad-related storage for the associated browser or device, without requiring additional interaction.
6. Analytics & Advertising Tools In Use
Depending on configuration at launch, tools actually used on this property may include:
- Google Tag Manager (GTM) and Google Analytics 4 (GA4) — when a client-owned GTM container is provisioned — to measure site usage and conversions
- Google reCAPTCHA — spam protection on lead and application forms
- Housecall Pro — online booking / scheduling (hosted by the provider)
- GoodLeap — financing applications (hosted by the provider; see Payment Security)
We do not currently operate a confirmed third-party call-tracking vendor on this site. If additional pixels or call tracking are added later, this section will be updated to name them. You can opt out of many advertising cookies through Your Privacy Choices below, GPC, or industry opt-out tools.
7. Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the right to know what personal information we collect, request deletion or correction, opt out of the sale or sharing of personal information and of targeted advertising, and not be discriminated against for exercising these rights.
Categories collected (naming tools actually used or provisioned for this site): identifiers and contact data you submit on forms; commercial/service information; internet/technical activity via cookies and similar technologies through Google Tag Manager / GA4 when provisioned; and communications content you send us. We do not collect precise geolocation beyond what your browser may provide for maps embeds, and we do not knowingly collect sensitive personal information beyond what you voluntarily provide for service.
Sharing / “sale” disclosure: We do not sell personal information for money. Analytics and advertising technologies loaded through our tag container may share identifiers and usage data with Google and similar partners in ways that California law treats as a “sale” or “share.” You may opt out at any time.
How to opt out:
- Use the on-site cookie choice banner (Accept / Decline) — Decline updates Consent Mode to deny analytics and advertising storage
- Enable Global Privacy Control (GPC) in a supporting browser — we honor it automatically
- Email [email protected] or call 480-612-0056 with the subject “Do Not Sell or Share”
Know / delete / correct: Contact us using the details below with your request and state of residence. We will verify your request and respond within the timeframe required by law. You may use an authorized agent where permitted. We will not discriminate against you for exercising these rights.
Residents of other U.S. states with similar privacy laws (for example Virginia, Colorado, Connecticut, Utah, and others) may have comparable rights; contact us to exercise them. This business is located in the United States; this policy does not create PIPEDA or Quebec Law 25 obligations for Canadian residents beyond what applicable law separately requires.
8. Payment Security
This website does not collect, process, or store raw payment card numbers, CVV codes, or full banking credentials on our pages. Online financing applications are completed on our financing partner’s (GoodLeap) own secured, PCI-compliant systems via redirect or hosted flow. Booking and payment for services may also be handled through Housecall Pro or in person / by phone with our office. Never enter card data into a free-text form field on this site.
9. Children's Privacy (COPPA)
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Data Retention
We retain personal information for as long as needed to provide services, maintain service and warranty records, comply with legal, tax, and accounting obligations, and resolve disputes, after which we delete or de-identify it.
11. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
12. Changes to This Policy
We may update this policy from time to time. We will post the updated version here with a new “Last updated” date.
13. Contact Us
Paragon Service Pros Heating and Air Conditioning
22275 S Scotland Ct, Ste 106, Queen Creek, AZ 85142
Phone: 480-612-0056
Email: [email protected]
Related: Terms & Conditions · Accessibility Statement
